myPhoneDesktop Support

Gregory Ledenev Jul 08 Solutions & Frequently Asked Questions

In some rare cases Push mode is not functional (the "Push Notifications are disabled. Pull service will be used." message is shown on startup and an appropriate option is not allowed in the Settings). The following are steps to fix it:

  1. Install latest mPD version (v2.2.0) from AppStore. 
  2. Run app first time and ensure that Push is broken. 
  3. Remove app from background. 
  4. Go to the iPhone's "Settings | mPD" and turn the "Fix Push" option ON. 
  5. Start mPD and ensure that Push is functional . 
  6. Go to the "Settings | mPD" and turn the "Fix Push" option OFF.
  7. Use app as usual.

Gregory Ledenev October 24, 2013 Solutions & Frequently Asked Questions

Desktop Client

OS X 10.9 Mavericks

  1. To allow shortcuts functioning under OS X Mavericks you would need to go to the "System Preferences | Security & Privacy | Privacy | Accessibility" and check to allow myPhoneDesktop to control your computer. You must restart myPhoneDesktop (if it is running) to apply that change.
  2. The "Schedule Call | SMS" functionality is broken due new restrictions in the Calendar API, which makes it impossible to create events with corresponding alerts. It has been removed in v2.2.0.  

OS X 10.8 and earlier

To allow shortcuts functioning under OS X 10.8 and earlier you would need to go to the "System Preferences | Accessibility" and check to "Enable access for assistive devices". You must restart myPhoneDesktop (if it is running) to apply that change.

Microsoft Windows 8

myPhoneDesktop window (by default) is minimized to the System Tray (Windows) after myPhoneDesktop completes its action, or when you press the ESC key or by clicking the Minimize button. Though on Windows 8 myPhoneDesktop icon would be hidden in the System Tray by default. You may either:

  • access myPhoneDesktop icon by pressing the "Show hidden icons" (Up arrow) on the System Tray;
  • permanently show myPhoneDesktop icon via the "Taskbar and Navigation Properties | Navigation Area - Customize".

iPhone Client

iOS 7

Note: Time period myPhoneDesktop is allowed to run in background is reduced on iOS 7 to ~2-3 minutes vs. ~10 minutes for previous iOS versions.

Alex Krivov September 23, 2010 Solutions & Frequently Asked Questions

This document will guide you on how to get started with myPhoneDesktop.

Create a FREE Account on your iPhone, iPad or iPod touch

  1. Launch myPhoneDesktop application on your iPhone
  2. Accept prompt to use PUSH notifications
  3. Tap the Create Account button to create a new Account. Tip:
    Account names are unique and it is recommended to use your email as unique account name or if you have multiple iDevices then you can use the following schema: "iDevice type+email" when creating an account.
    If you use this pattern then you are guaranteed to have a unique account name.
    Account names are unique and it is recommended to use your email as unique account name or if you have multiple iDevices then you can use the following schema: "iDevice type+email" when creating an account. For example: iphone+user@domain.com and/or ipad+user@domain.com If you use this pattern then you are guaranteed to have a unique account name.
  4. Type a Login and Password you would like to use
  5. Type your Email. Note: We recommend entering a valid e-mail address to allow for retrieval of forgotten password
  6. Type your Name (optional)
  7. If you like to be notified about myPhoneDesktop news and updates keep the Notify Me option turned ON
  8. Tap the Save button to create a new Account and to login

That’s it. 

Now myPhoneDesktop on your iPhone, iPad or iPod touch is ready to receive actions from your desktop. To use myPhoneDesktop you either will need to set up FREE myPhoneDesktop Desktop Client on your computer (desktop or laptop) or use myPhoneDesktop Web Client.

Using myPhoneDesktop on your Computer – Desktop Client

Getting Desktop Client

  1. Use your computer to visit the myPhoneDesktop site at www.myphonedesktop.com
  2. Follow the instructions at the "Desktop Client" sidebar (located on the right side of the website) and download myPhoneDesktop Desktop Client for your platform 
  3. Install and launch myPhoneDesktop Desktop Client

You’ll be prompted to login into your myPhoneDesktop account.

Login in myPhoneDesktop Account

  1. Provide Login and Password for your previously created myPhoneDesktop Account
  2. Turn the Remember Password option ON if you’d like your password to be remembered next time you start myPhoneDesktop Client
  3. Specify Description (optional) for your Account. Description can be anything that will represents your Account e.g. “my iPhone”. Description is recommended especially when using myPhoneDesktop with several iDevices/Accounts (see topic Working with Multiple iDevices later in this document)
  4. Click the Login button

TIP: If you’re experiencing troubles connecting to the myPhoneDesktop Server and you’re behind a proxy or a firewall – you should specify proxy settings via the "Settings | System Options | Proxy".

Using Desktop Client

After you successfully logged in, you can use myPhoneDesktop Client to make phone calls, send long SMS, copy large amounts of text, send long and complicated to retype URL’s, open routes in mobile Google Map, etc. Just select a particular View to work with (e.g. Phone View, Text View, URL View, or Image View), type or copy/paste content that you want to send to your iDevice (e.g. phone number) and choose an action that should be performed with the data when it is received by your iDevice (e.g. Call, SMS, Copy, etc.). Then check myPhoneDesktop app on your iDevice to let it receive selected content and perform desired action. That’s it.

Using Global Keyboard Shortcuts

Use global keyboard shortcuts to quickly send content to your iDevice:

  1. Select desired content, i.e. a phone number, URL, text, photo or any file
  2. Press the Cmd+C+C (Mac OS X) or Ctrl+C+C (Windows) shortcut
  3. Check myPhoneDesktop app on your iDevice to let it receive selected content and perform default action.

NOTE - OS X Mavericks: To allow shortcuts functioning under OS X Mavericks you would need to go to the "System Preferences | Security & Privacy | Privacy | Accessibility" and check to allow myPhoneDesktop to control your computer. You must restart myPhoneDesktop (if it is running) to apply that change.

Using Drag & Drop

Use of Drag & Drop makes it even easier to send content to your iDevice:

  1. Select desired content, i.e. a phone number, URL, text, photo or any file
  2. Drag it to the right edge of your screen and drop it to a popped-up "virtual" iDevice (iPhone or iPad depending on your current account/device). You may specify a side the "virtual" iDevice is anchored to via the "Settings | System Options | General | Tray Window".
  3. Check myPhoneDesktop app on your iDevice to let it receive selected content and perform default action.

TIP: You may specify which action should be performed by default per each particular data type using the Default Action dropdown in the Options for each particular View of the Desktop Client. 

 

NOTE: myPhoneDesktop window (by default) is minimized to the Menu bar (Mac OS X) or to the System Tray (Windows) after myPhoneDesktop completes its action, or when you press the ESC key or by clicking the Minimize button. You can use a context menu for myPhoneDesktop Menu (Mac OS X) or Tray (Windows) Icon to get access to some of the myPhoneDesktop features. Or you can show myPhoneDesktop window by Cmd+Click (Mac OS X) or by double-click (Windows) on the Menu/Tray Icon.

 

NOTE - Windows 8: on Windows 8 myPhoneDesktop icon is hidden in the System Tray by default. You may either:

- access myPhoneDesktop icon by pressing the "Show hidden icons" (Up arrow) on the System Tray;

- permanently show myPhoneDesktop icon via the "Taskbar and Navigation Properties | Navigation Area - Customize".

 

Using myPhoneDesktop on your Computer – Web Client

Launching Web Client

You can launch myPhoneDesktop Web Client by opening the following link: http://www.myphonedesktop.com/index.html?runInBrowser or by visiting www.myphonedeslop.com site and clicking the Web Client button. You’ll be prompted to login.

Login in myPhoneDesktop Account

  1. Provide Login and Password for your previously created myPhoneDesktop Account
  2. Turn the Remember Password option ON if you’d like your password to be remembered next time you start myPhoneDesktop Web Client
  3. If you using myPhoneDesktop Web Client on your personal (trusted) computer, then turn OFF the "This is public or shared computer" option. Otherwise, leave this option ON so no login/password information will be stored even if Remember Password option is ON
  4. Click the Login button

Using Web Client

After you successfully logged in, you can use myPhoneDesktop Web Client to make phone calls, send long SMS, copy large amounts of text, send long and complicated to retype URL’s, open routes in mobile Google Map etc. Just select a particular View to work with (e.g. Phone View, Text View, URL View, or Image View), type or copy/paste content that you want to send to your iDevice (e.g. phone number) and choose an action that should be performed with the data when it is received by your iDevice (e.g. Call, SMS, Copy, etc.). Then check myPhoneDesktop app on your iDevice to let it receive selected content and perform desired action. That’s it.

TIP: You may specify which action should be performed per each particular data type using Web Client’s "Settings | System Options" View (see the "Default Action" drop-downs for each data type).

Working with Multiple iDevices

myPhoneDesktop provides Support for Multiple Accounts allowing you to work with several iDevices (i.e iPhone, iPad and iPod touch) and Quick Accounts switching option. Here is how Multiple Accounts feature works: You will need to create a dedicated Account per each of your iDevice. Then you will have to add (register) all of your Accounts in the Desktop and/or Web Client.

After this is done you will be able to choose an Account (and its corresponding iDevice) you would work with from the myPhoneDesktop Clients.  See this article: http://support.myphonedesktop.com/entries/187022-how-to-add-multiple-accounts for more information.

 

See also: Using myPhoneDesktop with your iPhone Guide