Forums/Solutions & Frequently Asked Questions

What can I do if I suspect that my account has been compromised...

Alex Krivov
posted this on March 07, 2010 01:54

We're sorry to hear your account has been compromised. There are several things you can do to resolve this issue as quickly as possible:

Change Password

  1. Login to myPhoneDesktop iPhone/iPod touch app
  2. Tap Settings
  3. Tap your account name (user Name, under Settings | Account Section)
  4. Tap Edit Account
  5. Enter New Password
  6. Confirm New Password
  7. Tap Save button
  8. Enter your old Password

Make sure you create a unique password to help keep someone from breaking in to your account. After you changed your password you will receive one time confirmation email from support@myphonedesktop.com email address. This email will contain your account information (login and password).

Log out and Create New Account

You must logout from your iPhone/iPod touch in order to unsubscribe from Apple's Push Notification Service (APNS). To logout:

  1. Login to myPhoneDesktop iPhone/iPod touch app
  2. Tap Settings
  3. Tap your account name (user Name, under Settings | Account Section)
  4. Tap Logout

After you logout you can tap Create Account to create New Account (see "Create/Edit Account" topic here: http://bit.ly/coqall)

 
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