Why am I getting an "Invalid username or password" error message?

Your username and password was set up when you created your account. If you cannot remember your password see this article.

It is a common mistake to use Support Forum login when trying to login into myPhoneDesktop account.

Support Forums and myPhoneDesktop Account logins

Login to Support Forums is not the same as login to myPhoneDesktop account. Support forums are provided by a 3rd party Help desk software by Zendesk. To protect myPhoneDesktop user privacy we decided to keep myPhoneDesktop and Zendesk logins separate.

Create myPhoneDesktop Account

Setup your myPhoneDesktop account on your iPhone, iPad or iPod touch device first. Here are the steps:

1. Create myPhoneDesktop Account
2. Use myPhoneDesktop Application

When to use Support Forum login

You need to Sign up to submit and track your requests online. If you are a registered user, please login first to submit a request. To find help, leave us feedback, suggest a feature request or chat & share tips and hints with the rest of the myPhoneDesktop community, please visit our Forums

If you cannot find the answer to your question anywhere in the forums, please feel free to Submit a request and we'll do our best to help you out.

Still having problems?

If you are still having problems, try logging into your account using myPhoneDesktop Web or Desktop Client. Passwords are sometimes difficult to enter using iPhone keyboard. If you can successfully log in using Web or Desktop client, then you may have incorrectly entered your password on your iDevice.