Forums/Solutions & Frequently Asked Questions

What can I do if I suspect that my account has been compromised...

myPhoneDesktop Support
posted this on March 7, 2010, 01:54

We're sorry to hear your account has been compromised. There are several things you can do to resolve this issue as quickly as possible:

Change Password

  1. Login to myPhoneDesktop iPhone/iPod touch app
  2. Tap Settings
  3. Tap your account name (user Name, under Settings | Account Section)
  4. Tap Edit Account
  5. Enter New Password
  6. Confirm New Password
  7. Tap Save button
  8. Enter your old Password

Make sure you create a unique password to help keep someone from breaking in to your account. After you changed your password you will receive one time confirmation email from email address. This email will contain your account information (login and password).

Log out and Create New Account

You must logout from your iPhone/iPod touch in order to unsubscribe from Apple's Push Notification Service (APNS). To logout:

  1. Login to myPhoneDesktop iPhone/iPod touch app
  2. Tap Settings
  3. Tap your account name (user Name, under Settings | Account Section)
  4. Tap Logout

After you logout you can tap Create Account to create New Account (see "Create/Edit Account" topic here: http://bit.ly/coqall)

 
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